Privacy Policy

Last updated: April 15, 2026

This Privacy Policy describes how NENO (“we”, “us”) collects, uses, and protects your information when you use our website and services, including digital books, online courses, quizzes, certificates, and related payments.

1. Information we collect

Account data: name, email address, and credentials you provide when you register or sign in.
Learning activity: course enrollments, quiz attempts, scores, and certificate eligibility.
Orders & payments: purchase history and payment references processed by our payment partners (we do not store full card details on our servers).
Technical data: IP address, device/browser type, and cookies needed for sessions and security.

2. How we use your information

To provide access to books, courses, materials, and quizzes.
To process payments and deliver purchased content.
To issue certificates and show your progress where applicable.
To communicate about your account, orders, or important service changes.
To improve security, prevent fraud, and comply with the law.

3. Legal basis (where applicable)

We process personal data as needed to perform our contract with you, meet legal obligations, and pursue legitimate interests (such as securing the platform), unless a stricter law applies in your country.

4. Sharing of information

We do not sell your personal information. We may share data with trusted processors (e.g. payment gateways, hosting providers) strictly to operate the service, under appropriate agreements.

5. Data retention

We keep information only as long as needed for the purposes above, including legal, tax, and accounting requirements, unless you ask for deletion where the law allows.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, or to object to certain uses. Contact us using the details on our site to exercise these rights.

7. Children

Our services are not directed at children under the age required by applicable law. If you believe we have collected a child’s data in error, please contact us.

8. Changes

We may update this policy from time to time. The “Last updated” date will change when we do; continued use after changes means you accept the updated policy where permitted by law.

9. Contact

For privacy questions, contact us at info@neno.or.tz.